The Art of Communication
In today's business environment, collaboration with others is essential for success. In a rapidly changing world, acting effectively alone is becoming increasingly difficult. This is why the quality of interpersonal relations is so important. This is influenced by a number of factors, including communication, the way you present yourself and your awareness of yourself and your emotions. Effective communication can be defined as the ability to convey a message in a way that is understood by the intended recipient. Interpersonal communication is a psychological process that occurs in a dynamic environment. We constantly convey information through body language, facial expressions, gestures, and, most importantly, words. Many misunderstandings in interpersonal relationships are the result of imperfect communication. Misinterpretation of intentions and unspoken expectations are common challenges in everyday conversations.
The Art of Communication is a training proposal that includes a series of workshops to improve communication competencies. The training will equip participants with an understanding of communication barriers and tools for overcoming them, as well as the role of active listening in interpersonal relationships.
Training objectives:
- To improve communication skills: giving feedback, expressing and accepting praise and criticism assertively.
- To develop active listening skills.
- To enhance the ability to build relationships by effectively communicating one’s feelings.
- To enhance confidence in interacting with others.
- To gain a deeper understanding of the psychology of conflict, including its causes, symptoms and dynamics.
- Gaining practical conflict resolution skills.
Increased self-efficacy
Improved communication leads to a greater sense of influence over reality, which in turn fosters greater self-awareness. This, in turn, contributes to increased self-control and self-regulation.
Satisfying relationships
Effective communication skills foster positive interpersonal relationships, which in turn lead to greater social support.
Increased credibility
Verbal and non-verbal communication that is consistent and coherent increases the credibility of the communicator in the eyes of the recipient, which contributes to the building of a positive image and enhances social prestige.
Improved quality of life
Building satysfying relationships with colleagues and clients enhances the quality of life, which in turn improves individual effectiveness and productivity.Core topics – content of training cycle
(Im)perfect communication
- Definitions and components of interpersonal communication.
- Authenticity and credibility through consistency between verbal and non-verbal communication.
- Dimensions of communication according to the model of F. Schulz von Thun and the impact of message interpretation on interpersonal relationships.
- Communication barriers – recognition and overcoming. Tools to improve communication.
The art of communication
- ‘Fine feathers make fine birds” – image building through communication.
- Narrative persuasion and storytelling in business.
- How to speak to be listened to? Principles of constructive expression of emotions, needs and expectations according to M.B. Rosenberg.
- How to listen in order to understand? Components of active listening.
Emotions in communication
- Empathy in communication as the key to building relationships. How to control emotions in interpersonal communication?
- Typology of communication behaviour in conflict situations. Messages that neutralise conflict.
- Assertive self-expression. Assertive attitude versus other types of possible attitude: submissiveness, domination, manipulation.
- Motivating and demotivating role of communication. Proactive vs reactive communication.