Managing emotions in business and mental resilience
The ability to manage one's own emotions and those of colleagues and customers is becoming increasingly important in business. This is particularly true in light of recent research indicating that 80-90% of human decision-making is guided by emotions and intuition rather than rational arguments. Therefore, the ability to influence one's own and other people's emotions is crucial in business. The modern world is characterised by an unparalleled level of contact intensity due to globalisation and the development of technology. Effective navigation of this world requires an emotional style that leverages the potential of existing relationships. However, this does not negate the importance of management mechanisms, sales strategies, or negotiations. Emotional intelligence plays a significant role in determining how people utilize this knowledge and their skills in both professional and personal contexts. Those with greater emotional resilience are better equipped to cope with the challenges of everyday life, whether personal or professional. They are also more able to recover from traumatic events more quickly.
This training proposal includes a series of workshops designed to improve emotional and social competences in the context of business. The objective is to equip participants with the skills to manage emotions and build mental resilience in business.
Traning objectives
- Improve skills in recognising, understanding and managing emotions.
- Acquiring practical skills to build mental resilience.
- Developing a sense of influence and self-efficacy.
- Developing the ability to see life’s challenges as opportunities rather than threats.
- Building confidence and belief in one’s own abilities.
- Preventing professional burnout.
Increased self-awareness
Awareness of one's own emotions leads to an increase in self-regulatory skills, enabling the individual to manage their emotions and motivation according to needs and circumstances.
Business advantage
By better recognising one's own potential, one's sense of influence and self-efficacy increases. The development of mental strength has the effect of increasing commitment and perseverance towards a goal.
Better life
Emotional competence promotes balance and calmness and is a significant advantage in business negotiations, as it allows for a balanced approach to challenging situations. It also fosters sound decision-making.
Lepsze życie
Higher levels of emotional intelligence are associated with interpersonal competence, which is an essential skill for building more satisfying relationships in both a personal and professional area.Core topics – content of training cycle
Emotional self-awareness
- Recognising and naming own and others’ emotions. Diagnosis of emotional style.
- Expressing emotions in business relationships versus professionalism. Emotions influence relationships and relationships create effective business.
- Self-control and self-regulation. How to control frustration and arouse the will to act.
- Limits of responsibility for others’ emotions – different levels of empathy.
Managing emotions
- Emotional intelligence – facts and myths.
- What is error management in business and how do emotions affect it?
- Practical tools for developing emotional and social competence.
- A good leader is able to manage emotions effectively to achieve goals. How can I develop my emotional-social competencies?
Mental resilience
- Why is it important to take care of healthy emotional habits in business?
- Emotions are linked to failure, which is the best teacher on the road to success
- How to build a positive attitude towards failure and setbacks?
- What promotes emotional balance – how to build mental resilience?
- Stress and professional burnout – prevention, effective intervention, mental empowerment, mindfulness, meditation and relaxation techniques.